Call Center Seat Leasing in Philippines: Guide for Businesses

Are you looking for a cost-effective way to run your call center? Call center seat leasing can be an excellent option for businesses of all sizes. In this comprehensive guide, we'll cover everything you need to know about call center seat leasing, including what it is, how it works, and its benefits.

Table of Contents

• What is Call Center Seat Leasing?

• How Does Call Center Seat Leasing Work?

• Benefits of Call Center Seat Leasing

• Factors to Consider Before Choosing a Call Center Seat Leasing Provider

• The Pros and Cons of Call Center Seat Leasing

What is Call Center Seat Leasing?

Call center seat leasing is a business model where companies lease fully equipped workstations in a shared office space for their call center operations. The leasing company provides the physical office space, workstations, IT infrastructure, and administrative support, while the client company provides the call center agents, equipment, and software.

How Does Call Center Seat Leasing Work?

The call center seat leasing provider typically charges a fixed monthly fee per workstation, which includes rent, utilities, maintenance, and support services. The client company can choose the number of workstations they need, and the leasing provider can adjust the pricing accordingly. The client company is responsible for hiring and managing their call center agents, training, and quality assurance.

Benefits of Call Center Seat Leasing

Cost savings - Call center seat leasing can save businesses up to 70% on their call center operation costs, as they don't have to invest in real estate, equipment, and staff training.

Scalability - Call center seat leasing allows businesses to quickly expand or downsize their call center operations based on their needs.

Flexibility - Call center seat leasing provides businesses with the flexibility to choose the number of workstations they need, the duration of the lease, and the location.

Faster setup - Call center seat leasing providers have fully equipped workstations and IT infrastructure, allowing businesses to set up their call center operations quickly.

Professional support - Call center seat leasing providers offer administrative and technical support services, allowing businesses to focus on their core competencies.

Factors to Consider Before Choosing a Call Center Seat Leasing Provider

When choosing a call center seat leasing provider, businesses should consider the following factors:

Location - The leasing provider should be located in an area with good transportation links and easy access to amenities.

Facilities - The workstations and facilities should be modern, comfortable, and secure.

IT infrastructure - The leasing provider should have a reliable and scalable IT infrastructure with high-speed internet connectivity, backup power, and data security measures.

Support services - The leasing provider should offer administrative and technical support services, including cleaning, maintenance, and 24/7 technical support.

The Pros and Cons of Call Center Seat Leasing

Pros:

• Cost-effective

• Scalable

• Flexible

• Fast setup

• Professional support

Cons:

• Lack of control over facilities and equipment

• Dependency on the leasing provider for IT infrastructure and support

• Potential security and privacy concerns

• Limited customization options